Shipping + Returns

Shipping

  • We offer $7 flat rate shipping on all purchases! We typically ship with either UPS or USPS and transit times vary based on service and destination. 
  • International shipping fees are calculated at check out and will vary based on destination. Transit times will also vary depending on your location. Any applicable duties or taxes are the responsibility of the customer.

 

Returns

Thank you so much for supporting our family. We hope you love your new pretties! Please let us know if something does not meet your expectations and we will do our best to make it right.
  • We do not offer cash refunds, but are happy to issue store credit or size exchanges if return is initiated within 14 days of package delivery. Garment must be unwashed, unworn, free of scents, pet hair, makeup or visible wear, with tags attached when applicable.
  • Additional shipping expenses will be the responsibility of the customer, except in the case of a damaged or defective item. 
  • If you receive an item that is damaged or defective in some way, we sincerely apologize. Just let us know within 14 days of delivery and we will make it right!
  • Please initiate a return or report an issue by emailing hello@willowandthread.com :)
Sale items, grab bags, intimates, mystery items and accessories are not eligible for exchange or return except in the case of a defect. Electronic items may not be returned after the packaging has been opened, except in the case of a defect.